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Formation Expert Marketing :
Customer relationship Management (CRM)


ESA announces a 2 days training proposed in English to managers and more specifically to Marketing and Sales Managers by SESAME Management Solutions, the training and consulting department of ESA.

Dates: November 12 - 13 2008 (9am - 4 pm)
Registration Deadline: 2008, November 5th

Objectives
The objectives of this seminar are to familiarize the participants with the Customer Relationship Management (CRM) principles to be more efficient in creating a link between a brand or a company and customers.

Target
Top Managers, Marketing managers and Sales Managers.

The speaker
Nadine BARBIER is Professor of Marketing at the Arab Academy in Cairo (Egypt), at ESA- Beirut and at ISM (Paris Superior Institute for Marketing). She has created the first professional Master program in Europe on CRM in 1999.

Rates
  Rates
External participant $ 715 VAT included
ESA alumni $ 605 VAT included

These rates include the two days training participation, the course documents, the Coffee breaks as well as Lunches at the Avantage Café-Club.

Click here to download the program

Click here to download the registration form



Contact :
Mme Perrine MALAUD WAKIM
Tél : 961 1 373 373 ext. 1107
Courriel : sesame@esa.edu.lb
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